GameStub.com acts as an intermediary between buyers and ticket sellers
("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERS. The following are the rules or "TERMS" that govern use
of the GameStub.com Web Site ("SITE") by USER, the USER of the SITE ("USER"). By
using or visiting the SITE, USER expressly agrees to be bound by these TERMS and
to follow these TERMS and all applicable laws and regulations governing the SITE.
GameStub.com reserves the right to change these TERMS at any time, effective immediately
upon posting on the SITE. If USER violates these TERMS GameStub.com may terminate
USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket
order, and/or take appropriate legal action against USER.
Above Face Value.
Tickets sold through SITE are often obtained through secondary
market TICKET SELLERS and are being resold, in many cases, above the price or "face
value" listed on the ticket. All ticket prices include additional service charges
and handling fees as defined on each order. SITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE does not
act as a primary sale box office, unless otherwise stated. By agreeing to these
TERMS, USER agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower than
the original purchase price.
Orders placed through SITE will be fulfilled by one of our network
of participating TICKET SELLERS. Contact information for the TICKET SELLER who fulfills
USER's order (hereinafter known as "FULFILLER") will be provided to USER upon completion
of the purchase process. If this information is lost, USER may contact support[at]GameStub.com
to retrieve information about the order.
All sales are final.
Since tickets are a one-of-a-kind item and not replaceable,
there are no refunds, exchanges or cancellations. If an event is postponed, tickets
will be honored for the rescheduled date. New tickets will not need to be issued.
If an event is cancelled without a rescheduled date, User will need to contact the
FULFILLER for a refund. The FULFILLER may require the User to return the supplied
tickets at User's expense before receiving any refund User is entitled to due to
cancellation. GameStub.com is not responsible for providing or securing this refund
for User. Any shipping and handling charges are not refundable. Neither GameStub.com
nor the FULFILLER will issue exchanges or refunds after a purchase has been made
or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User
should keep them in a safe place. Please note that direct sunlight or heat may damage
All prices are in United States Dollars (USD) unless otherwise specifically
stated. SITE cannot confirm the price of an item until after an order is completed
by USER; however, the Fulfiller does NOT charge User credit card until after the
tickets has been secured at the agreed price. Despite SITE's best efforts, a small
number of the items listed on the SITE may be priced incorrectly. If the FULFILLER
discovers an item's correct price is higher than the stated price, the FULFILLER
will either complete the order at the original price, contact USER to inform them
of different price with an option to purchase, or cancel USER's order and notify
USER of such cancellation.
Prices stated on the SITE do not include any state or other local
taxes that may apply to USER's order. TICKET SELLERS may collect sales tax as is
appropriate for their locality.
Credit Card Charges.
USER's credit card will be charged by the FULFILLER
responsible for fulfilling their order and not SITE. If USER have any questions
about charges on User credit card statement, feel free to contact us at support[at]GameStub.com
or to direct User question to FULFILLER responsible for completing the ticket order.
FULFILLER may charge or authorize USER’S credit card in advance of confirming ticket
availability. If tickets are ultimately found to be unavailable, the USER’S credit
card will not be charged or USER will receive a full refund for the charged amount.
SITE does not guarantee the accuracy of event information
on SITE including but not limited to event name, event location or venue, event
start time, or event date.
Ticket Holder Behavior Policy.
The USER agrees to abide by all rules and
policies of the venue where the event is located relating to conduct and behavior.
Should the USER be ejected from the event for failure to abide by the venue’s rules
and policies, USER shall be subject to all applicable fines and legal or other expenses
associated with the ejection. Further, should the ejection result in the loss of
the TICKET SELLER’s right to use any other season tickets at that venue, or the
right to purchase other tickets from that venue, USER shall be held liable for all
reasonable costs, expenses, and losses associated with said loss, including but
not limited to all direct, indirect, vicarious, consequential, exemplary, incidental,
special or punitive damages, including lost profits.
Occasionally tickets ordered may no longer be available
at the price or in the quantity originally ordered at the time the order is received.
If equivalent or better seat locations are available at the same price, the Fulfiller
will fill the order with the alternative seat locations. If no alternates are available,
either the User’s credit card will not be charged at all or the entire amount will
be refunded, and User will be notified that the ticket request has been rejected.
In order to protect our USERs from fraud, a USER may be required
to provide additional proof of identify on any order. Proof of identity may include
but is not limited to a signed credit card authorization and/or photocopies of public
documents such as a state driver's license or federal passport.
All orders are shipped to USER using the delivery method chosen for
the order. All shipments are to the billing address of USERS credit card (no exceptions).
Most orders are shipped the same business day in which they are received. Orders
placed after business hours may be shipped on the next business day. Shipments may
require direct signature at the point of delivery.
For certain events including but not limited to the following:
all off-season orders for professional sporting leagues, concerts, and Las Vegas
events tickets may not be available for immediate shipment. In these situations
tickets may be marked with an estimated ship date. USER will be provided with account
access information that will allow them to view the status of their order and tracking
information, if available, after purchase. In the case where tracking information
is not available USER may contact a representative of the FULFILLER for shipment
information or an estimated delivery date. Tickets will be shipped when available,
and choice of an expedited delivery method does not guarantee that tickets will
be shipped immediately.
Customers outside of the United States must choose
an International Delivery option. If a domestic shipping option is chosen for an
order to be shipped outside the United States, the shipping cost will be adjusted
by the FULILLER after the order is placed to use the International Rate.
If USER specifies a shipping address that does not
allow for Delivery Verification, such as a Post Office Box, USER may be required
to pay an additional fee to cover the additional risks associated with this type
of order. If such a shipping address is used, the FULFILLER will, at their discretion,
either contact USER about the additional fee prior to shipping or cancel User order
and notify USER of such cancellation.
USER agrees that USER is only authorized to visit, view and
to retain a copy of pages of this SITE for USER's own personal use, and that USER
shall not duplicate, download, publish, modify or otherwise distribute the material
on this SITE for any purpose other than to review event and promotional information,
for personal use, or to purchase tickets or merchandise for USER's personal use,
unless otherwise specifically authorized by SITE to do so. The content and software
on this SITE is the property of SITE and/or its suppliers and is protected by U.S.
and international copyright laws.
The SITE may automatically produce search results that reference or
link to third party SITEs throughout the World Wide Web. SITE has no control over
these SITEs or the content within them. SITE cannot guarantee, represent or warrant
that the content contained in the SITEs is accurate, legal and/or inoffensive. SITE
does not endorse the content of any third party SITE, nor do we warrant that they
will not contain viruses or otherwise impact USER's computer systems. By using the
SITE to search for or link to another SITE, USER agrees and understands that USER
may not make any claim against SITE for any damages or losses, whatsoever, resulting
from use of the SITE to obtain search results or to link to another SITE. If USER
experiences a problem with a link from the SITE, please notify us at support[at]GameStub.com
and we will investigate USER's claim and take any actions we deem appropriate at
our sole discretion.
Violation of the Terms.
SITE, in its sole discretion, and without prior notice,
may terminate USER's access to the SITE, cancel USER's ticket order or exercise
any other remedy available to it. USER agrees that monetary damages may not provide
a sufficient remedy to SITE for violations of these terms and conditions and USER
consents to injunctive or other equitable relief for such violations. SITE may release
USER information by operation of law, if the information is necessary to address
an unlawful or harmful activity against SITE. SITE is not required to provide any
refund to USER if USER are terminated as a USER of this SITE.
Intellectual Property Information.
For purposes of these TERMS, CONTENT is
defined as any information, communications, software, photos, video, graphics, music,
sounds, and other material and services that can be viewed by users on our site.
This includes, but is in no way limited to, message boards, chat, and other original
content. By accepting these TERMS, USER acknowledge and agree that all CONTENT presented
to USER on this site is protected by copyrights, trademarks, service marks, patents
or other proprietary rights and laws, and is the sole property of SITE and/or its
Affiliates. USER are only permitted to use the CONTENT as expressly authorized by
us or the specific CONTENT provider. Except for a single copy made for personal
use only, USER may not copy, reproduce, modify, republish, upload, post, transmit,
or distribute any documents or information from this site in any form or by any
means without prior written permission from us or the specific CONTENT provider,
and USER are solely responsible for obtaining permission before reusing any copyrighted
material that is available on this site. Any unauthorized use of the materials appearing
on this site may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties. Neither we or our Affiliates warrant or represent
that User use of materials displayed on, or obtained through, this site will not
infringe the rights of third parties. All other trademarks or service marks are
property of their respective owners. Nothing in these TERMS grants USER any right
to use any trademark, service mark, logo, and/or the name of SITE or its Affiliates.
SITE reserves the right to terminate the privileges of any USER who uses this SITE
to unlawfully transmit or receive copyrighted material without a license or express
consent, valid defense or fair use exemption to do so. After proper notification
by the copyright holder or its agent to us, and confirmation through court order
or admission by the USER that they have used this SITE as an instrument of unlawful
infringement, we will terminate the infringing USERS' rights to use and/or access
to this SITE. We may, also in our sole discretion, decide to terminate a USER's
rights to use or access to the SITE prior to that time if we believe that the alleged
infringement has occurred.
SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED,
OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR
LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE"
BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE
WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF
ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT,
INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF
PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH
OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY
THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION
WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE
SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE
TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN
CONNECTION WITH OR REFERENCED ON THE SITE.
Limitation on Liability.
Except in jurisdictions where such provisions are
restricted, in no event will SITE be liable to USER for any indirect, vicarious,
consequential, exemplary, incidental, special or punitive damages, including lost
profits, even if SITE has been advised of the possibility of such damages. USER
further agrees that the maximum available remedy on any successful claim is a refund
of the amount paid by the USER when placing an order through SITE.
USER agrees to indemnify and hold SITE, its subsidiaries, affiliates,
officers, agents and other partners and employees, harmless from any loss, liability,
claim or demand, including reasonable attorneys' fees, made by any third party due
to or arising out of USER's use of the SITE, including also USER's use of the SITE
to provide a link to another site or to upload content or other information to the
USER agrees that any controversy or claim arising out of or
relating to the use of SITE will be governed by the laws of the State of Connecticut
without regard to its conflict of law provisions. User agrees to personal jurisdiction
by venue in the state and federal courts of the State of Connecticut, Tolland County.
Any controversy or claim arising out of or relating to the use
of the SITE, or any alleged breach of these policies, shall be resolved through
binding arbitration in the jurisdiction of SITE’s headquarters, Tolland County,
Connecticut, and administered by the American Arbitration Association in accordance
with its Commercial Arbitration Rules including the Optional Rules for Emergency
Measures of Protection. Any award issued through arbitration is enforceable in any
court of competent jurisdiction.
SITE shall not be deemed in default or otherwise liable under
these rules and policies due to its inability to perform its obligations by reason
of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion,
casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public
enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state
or national ordinance or law, or any executive, administrative or judicial order
(which order is not the result of any act or omission which would constitute a default
hereunder), or any failure or delay of any transportation, power, or communications
system or any other or similar cause not under SITE’S control (hereinafter all of
the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the
foregoing, SITE shall be permitted to terminate this Agreement with or without notice
to the USER in the event that USER is prevented from performing hereunder due to
Certain areas of the SITE are provided solely to registered
USERs of the SITE. Any USER registering for such access agrees to provide true and
accurate information during the registration process. SITE reserves the right to
terminate the access of USERs should SITE know, or have reasonable grounds to suspect
that a USER has entered false of misleading information during the registration
process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children
under the age of eighteen (18) shall not be permitted to register. SITE reserves
the right to require valid credit card information as proof of legal age. SITE maintains
to third parties.
USER will select a username and password as part of the registration
process. All USER account pages are protected with Secure Socket Layer (SSL) encryption.
USER is fully responsible for maintaining the confidentiality of their username
and password. USER agrees to immediately notify SITE at support[at]GameStub.com
should USER know, or have reasonable grounds to suspect, that the username or password
have been compromised. SITE shall not be responsible for USER's failure to abide
by this paragraph. SITE may, in its sole discretion, terminate the USER's account
for any reason. Under no circumstances shall SITE be liable to any USER or third
party for termination of a USER's account.
Third Party Advertisers.
SITE may allow third party advertisers to advertise
on the SITE. SITE undertakes no responsibility for USER's dealings with, including
any on-line or other purchases from, any third party advertisers. SITE shall not
be responsible for any loss or damage incurred by USER in its dealings with third
covers SITE’s treatment of personal or personally identifiable information, herein
referred to as Personal Information, that may be collected when USER is on the SITE
of companies or individuals that SITE does not own or exercise supervisory control
privacy practices for http://www.GameStub.com. It applies solely to information
Information Collection, Use, and Sharing
- What personally identifiable information is collected from USER through the web
site, how it is used, and with whom it may be shared.
- What choices are available to USER regarding the use of USER data.
- The security procedures in place to protect the misuse of USER information.
- How USER can correct any inaccuracies in the information.
We are the sole owners of the information collected on this SITE. We only have access
to or collect information that USER voluntarily give us via email or other direct
contact from USER. We do not sell or rent this information to anyone.
We will use USER information to respond to USER regarding the reason USER contacted
us. We will not share USER information with any third party outside of our organization,
other than as necessary to fulfill USER request, e.g. to ship an order. Unless USER
ask us not to, we may contact USER in the future to tell USER about specials, new
SITE will respond to a verified law enforcement, or other governmental department
request or subpoena relating to a criminal investigation or alleged illegal activity.
In such events, SITE will disclose information relevant to the investigation such
as name, city, state, zip code, telephone number, email address, fraud complaints,
and credit card information. SITE reserves the right to report to law enforcement
agencies any activities that it believes, in good faith, to be unlawful.
USER Access to and Control Over Information
USER can do the following, at any time, by contacting us via the email address or
phone number given on our website:
- Opt out of any future contact from us;
- See what data we have about USER, if any;
- Change or correct any data we have about USER;
- Have us delete any data we have about USER; and
- Express any concern USER has about our use of USER data.
We take precautions to protect USER information. When USER submits sensitive information
via the website, USER information is protected both online and offline. Whenever
we collect sensitive information (such as credit card data), that information is
encrypted and transmitted to us in a secure way. USER can verify this by looking
for a closed lock icon at the bottom of USER web browser, or looking for "https"
at the beginning of the address of the web page. While we use encryption to protect
sensitive information transmitted online, we also protect USER information offline.
Only employees who need the information to perform a specific job (for example,
billing or customer service) are granted access to personally identifiable information.
The computers and servers in which we store personally identifiable information
are kept in a secure environment.
us immediately via telephone at 866-950-7882 or via email at support[at]GameStub.com.
Service and Advertising Emails.
SITE may send USER several service related
emails to the email address given when placing an order. These include a confirmation
email with details of USER’S order, a pre-event email reminder about the event to
be attended, and a post-event email gathering feedback on the USER’S experience.
When USER places an order, SITE will also add USER to our weekly mailing list to
be informed of upcoming events. USER can opt out of these emails at any time by
SITE reserves the right to amend this policy at any time. SITE
will contact registered USERs by email or shall post a notice of changes in its
SITE, when and if the terms of this policy are amended.